As part of the Guest Services Department, our Guest Services Assistants provide a warm and gracious welcome to the many guests who visit DMC. A person in this position has the opportunity to interact with a variety of people coming to visit the center for personal growth and connection. This position is primarily responsible for assisting with communication with guests, responding to general inquiries, and facilitating check-ins on program arrival days.
This position reports to the Director of Operations.
Qualifications:
- Organized, self-motivated, flexible, and able to work well with many different kinds of people.
- Highly skilled in greeting guests and responding to their needs.
- Ability to multitask and prioritize projects and duties.
- Ability to thrive in a team environment.
- Skilled in using Microsoft Office, Google Drive, Gmail and other basic computer applications.
- Committed to excellent customer service
- Strong attention to detail, great communication skills, and ability to convey information accurately to guests.
Responsibilities:
- Regularly serve as a point of contact for prospective program participants and visitors.
- Relate to email, phone, and in-person inquiries.
- Greet day visitors and check in program participants and overnight visitors.
- Create materials for program arrival days.
- Assist with special projects designated by the DOO or other department members.
- Maintain a tidy, inviting public-facing workspace.
- Willing availability outside of standard working hours to meet guest needs
Compensation and Benefits for Year-Round Employees:
- $14.42 per hour for on-land staff (adjustment for staff living off-land in their own housing)
- Participation in DMC’s Paid Time Off and Paid Sick Leave program (estimated 10 days of PTO accrued in first year of employment, 12 days in second year, 15 days in third and fourth years, 20 days in fifth and subsequent years)
- If choosing to live at DMC, low-cost housing and meal plan required (currently a combined $375.00 per month)
- Free participation in staff classes and program
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